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Terms, Conditions and Your Account Rights

lampu46 operates under a defined set of legal conditions that govern how your account, your deposits via DANA, OVO, or GoPay, and your activity on the platform are handled. Availability depends on local law and is only accessible where eligible regions permit.

Account Terms ApplyDANA, OVO, GoPay ConditionsIndonesia-Region EligibilityPolicy Contact AvailableData Retention Standards
lampu46 Terms, Conditions and Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your account terms, want to request a copy of the data we hold, or need clarification on how a specific policy applies to your wallet transactions, our support team handles these through dedicated channels. Raise a legal or policy query and we will route it to the right team.

Live Chat Support Reach our support team directly through the chat window in your account dashboard. Policy and account-condition queries are handled through this same channel.
Email for Policy Queries Send detailed legal or data-related requests to our support email address, listed in your account settings. We respond to formal policy queries within a documented timeframe.
Account Help Centre The help section of your account covers common policy questions, wallet-condition documents for DANA, OVO, and GoPay, and links to submit a formal request.
HOW WE HANDLE POLICY

Data, Security and Account Conditions

We hold your account data under a defined retention policy — information is kept only for as long as it is needed for operational, legal, or dispute-resolution purposes. Here is how the key areas work in practice.

Data Handling

Account data, transaction history, and wallet details including DANA, OVO, and GoPay records are stored under controlled access. We do not sell account data to third parties.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Access to your account is protected by OTP verification tied to your registered mobile number. Any change to wallet or withdrawal details triggers an additional verification step before it takes effect.

Requesting Changes

To update personal details, request data deletion, or ask about retention periods, contact us via live chat or the policy email in your account settings. We confirm all requests in writing.

Your Policy and Rights Questions

These are the policy questions we get asked most often. If yours is not covered here, use the live chat or policy email in your account settings to raise it directly.

These terms apply to anyone who opens and uses a lampu46 account, including all transactions made via DANA, OVO, or GoPay, in regions where access is permitted under local law.

Yes. Submit a data access request through our support email or live chat. We will confirm what we hold and provide a copy within the timeframe set out in our data policy.

Send a deletion request via live chat or email. We review it against our legal retention obligations first — some transaction records must be kept for a defined period before deletion applies.

We notify you through your registered contact before any material change takes effect. Continuing to use your account after the effective date means you accept the updated terms.

Yes. Wallet transactions are covered by both our platform terms and the individual terms of DANA, OVO, or GoPay. Our policy governs the account-side obligations in all cases.

Contact support immediately via live chat. We can lock the account, review access logs, and initiate an OTP reset to restore your control. Document the incident for any follow-up.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.